MEPCO New Connection: How to Apply, What You Pay and How Long It Takes

To get a MEPCO new connection which means a new meter from Multan Electric Power Company you apply on the Electricity New Connection portal then submit your paper’s to the local MEPCO sub division office. After a site survey MEPCO issues a demand notice. You pay it at the bank and the meter is installed after that. NEPRA’s rules say small connections should be energized within 20 days of payment and mid size ones within 34 days.

The rest of this guide explains each stage of a MEPCO new connection in plain words so you know what to bring what to pay and when to push back.

First decide which connection you need

The office asks this question before anything else and a wrong answer causes delays later. Your connection falls under a tariff category and the category depends on how you will use the power.

Use	Tariff group	Typical examples
Home	Domestic, A-1 (the form often shows A-1a)	House, flat rented portion
Business	Commercial, A-2	Shop, office, clinic, workshop with light machines
Factory	Industrial	Mill, cold store, plant with heavy motors
Farm	Agricultural	Tubewell

The second choice is the phase. A single phase new connection is the usual pick for a home with fans lights a fridge and a few air conditioners. A three phase connection is for bigger loads such as heavy motors large shops or factories. The load you ask for is called your sanctioned load counted in kilowatts (kW). Ask for too little and you may pay more later to increase it. Ask for too much and your deposit goes up.

If you are unsure ask the electrician who will do your wiring. He can add up your appliances and tell you a sensible number.

Papers to gather before you start

Missing papers are the most common reason a file sits idle. Collect these first and keep clear copies.

Paper	Why MEPCO wants it	Practical tip
CNIC copy of the applicant	Proves who you are	Make sure the copy is not expired and is easy to read
Proof of ownership (registry, allotment letter, fard or similar)	Shows the property is yours	The name should match the applicant
Tenant case: NOC from the owner plus the owner’s CNIC copy	Shows the owner agrees	Ask the owner to sign and date it
Wiring test report from a licensed electrical contractor	Confirms your wiring is safe	Get it after the wiring is finished, not before
Undertaking or affidavit as per the form	Legal promises such as paying any extra cost	Use the format printed with the application
Reference number from a nearby connection	Helps staff find the closest transformer	Ask a neighbour for an old bill
CNIC copies of two witnesses	Needed for some connection types	One source says single phase does not need them, so confirm at your office

MEPCO’s office is the final judge of what your case needs. A short call before you apply can save a second trip.

How to apply online

The Electricity New Connection (ENC) portal at enc.com.pk covers power companies across the country, and MEPCO is one of the options.

Open the portal and choose the new connection option.
Select MEPCO as your company.
Choose the connection type and fill in your name CNIC address phone number and load.
Enter the reference number of a nearby meter if the form asks for it.
Upload clear scans of your paper’s.
Submit and write down the tracking ID you receive.

After that print the application and attach copies of the same papers. Take this file to your local MEPCO sub division office. The online part starts your case but staff still verify the paper file before the survey. If you prefer not to use the portal the same file can be submitted at the office.

Looking for a MEPCO new connection form download? The printable form is available through the portal and at the office. Always use the latest version rather than a copy from an old website.

What happens after you submit

A MEPCO new connection has fewer steps than it feels like. Here is the usual order.

Stage	Who does it	What you do
File check	Staff at the sub division office	Answer questions and fix any missing paper
Site survey	MEPCO line staff and the SDO	Be present or send someone who knows the plot
Cost estimate	MEPCO	Wait for the office to calculate
Demand notice issued	MEPCO	Collect or print it
Payment	You, at the designated bank	Pay in full and submit the paid copy to the office
Connection order and stores	MEPCO	Follow up politely
Meter installation	MEPCO staff	Keep the wiring ready and the test report handy

Some websites quote a day count for each of these steps. Treat those as rough guesses. The only time limit’s worth quoting are the ones in NEPRA’s rules covered below.

The demand notice and what it covers

A demand notice is the bill you pay before getting power. It is computer generated after the survey. It mainly covers the capital cost of the material needed to reach you such as the meter, the service wire and any extra line, together with a security deposit. The deposit is kept by the company as a guarantee against unpaid bills.

That is why the MEPCO new connection charges 2026 are not one fixed amount for everybody. A small house on an existing pole line pays far less than a tubewell far from the nearest transformer or a factory that needs new equipment. If a website promises one flat fee for all, treat it with care.

A few points protect your money:

Pay only at the bank named on the demand notice, and keep the stamped receipt.
Do not hand cash to anyone who promises to speed things up.
Read the notice for the connection type and load. A mistake here changes the amount.
Online payment for demand notices is described differently on different sites so rely on what is printed on your notice.

How long should it take?

When a demand notice has been paid in full NEPRA’s Performance Standards (Distribution) Rules 2005 read with the Consumer Service Manual set the maximum time for installing the connection. NEPRA’s consumer complaint decisions on MEPCO and other power companies quote these limits:

Load	Time after the demand notice is paid
Up to 15 kW (most homes and small shops)	20 days
Above 15 kW and up to 70 kW	34 days
Larger loads	Longer, for example 55 days in one case and 76 days for loads above 5,000 kW

There is one catch worth knowing. If MEPCO fails to install within the limit it generally cannot ask for extra money later. But if material prices rise inside the limit a revised demand notice may be allowed. NEPRA decisions on tubewell and industrial cases show both outcomes which is why paying on time and keeping dates matters.

The time before the demand notice (file check, survey and estimate) has no single official number in the sources I found so plan for a few weeks and follow up.

MEPCO new connection status check

Use your tracking ID on the ENC portal. Go to the tracking section pick MEPCO choose new connection as the application type and enter the ID. The page should show where your file stands for example waiting for survey waiting for payment or waiting for installation.

If you lose your demand notice the portal can reprint it with the same tracking ID. If the portal shows nothing the sub division office can look up your file by name or CNIC.

Mistakes that slow people down

Most delays in a MEPCO new connection are small and avoidable.

The first is a name mismatch. If your CNIC says one spelling and the ownership paper says another, the file gets stuck while staff ask you to correct it. The second is poor scans. A blurry CNIC or cut off registry page leads to a request for new copies. The third is an old or missing wiring test report. Get a fresh one from a licensed contractor once the work is complete.

The fourth is a wrong load or connection type. If you apply as domestic and then run a shop from the same meter MEPCO can change your tariff and bill you accordingly. The fifth is paying late. A demand notice has a validity period and a late payment can bring a new calculation.

A simple habit helps: keep a folder paper or phone with every receipt the tracking ID and the date of each visit.

If your application is stuck

Start small and move up only when needed.

First visit the sub division office and ask the SDO or the customer facilitation desk what is pending and in writing if possible. If nothing moves go to the XEN office of the division and after that the circle office. You can also call the MEPCO helpline 0800-63726 as listed on the company’s customer service pages or send an SMS to 8118 with your details. Confirm numbers on mepco.com.pk because they can change.

If the company misses the time limit after you paid the demand notice, you can file a complaint with NEPRA’s Consumer Affairs Department through nepra.org.pk. NEPRA’s published decisions show that complainants in Layyah, among other areas, have done exactly this over delayed tubewell and farm connections. MEPCO’s Customer Service Manual, revised in November 2025 and available on its website explains these rights in detail.

Notes for houses, shops, factories and tubewells

For a house a MEPCO new connection is usually simple: ownership paper CNIC wiring report and a short survey. For a shop expect the office to ask about the business and the machines since the A-2 commercial tariff costs more per unit than the A-1 domestic one. A factory needs a proper load calculation and the process can include a transformer or extra line, so the demand notice and the waiting time are larger. A tubewell connection depends heavily on motor size and distance, and NEPRA cases show these are the files where revised notices and delays most often turn into complaints.

If you plan solar later tell the office. MEPCO describes a separate net metering process with a No Objection Certificate and a two way meter.

Where this applies

MEPCO supplies 13 districts of South Punjab, including Multan, Bahawalpur, Sahiwal, Khanewal, Vehari, DG Khan, Muzaffargarh, Layyah and Rahim Yar Khan. MEPCO is one of the distribution companies that came out of the former WAPDA system under the Power Information Technology Company (PITC) and the regulator NEPRA. If your property is in another region, the application goes to a different company, even on the same ENC portal.

FAQs

How do I apply for a MEPCO new connection?

Apply on the ENC portal, choose MEPCO, upload your papers and note your tracking ID. Then submit the printed file to your local sub division office.

Which documents do I need?

Your CNIC, proof of ownership an NOC if you rent a wiring test report from a licensed contractor the undertaking and sometimes witness CNIC copies.

What is a demand notice?

It is the payment slip issued after the survey. It covers the cost of material and the security deposit.

How much does it cost?

There is no single number. It depends on load, distance and material prices. Your demand notice shows the exact amount.

How many days does it take?

After you pay the demand notice NEPRA's limit is 20 days for loads up to 15 kW and 34 days for loads from 15 to 70 kW.

Can I apply online?

Yes through the ENC portal. You still submit the paper file at the office.

What is the difference between domestic and commercial connections?

A domestic connection is for living spaces and falls under the A-1 tariff. A commercial one is for business use and falls under A-2 with higher rates.

How do I make a complaint?

Start at the sub division office then the XEN and circle office then the helpline then NEPRA if the time limit is missed.

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