MEPCO Helpline Number: Contact Numbers and Complaint Support
If your MEPCO bill looks wrong your meter stops working or the power goes out in your area you need one thing fast: the right number to call. This guide gives you the official MEPCO helpline number the regional office contacts for every circle and the exact steps to register and track a complaint.
Quick answer: The main MEPCO helpline number is 0800-63726 available 24 hours a day for billing and service complaints. For power outages and electrical faults dial the national electricity emergency line 118 which connects to the government’s Customer Complaint Management System (CCMS) used by MEPCO and every other distribution company in Pakistan.
What Is MEPCO and Why Its Helpline Matters
MEPCO short for Multan Electric Power Company supplies electricity across thirteen districts of southern Punjab including Multan Bahawalpur Dera Ghazi Khan Rahim Yar Khan Muzaffargarh Vehari Sahiwal Bahawalnagar and Khanewal. It is one of the largest distribution companies in Pakistan by land area running its network through nine operational circles.
Because the service area is mostly rural and spread across a huge stretch of land phone support matters more here than in smaller cities. A farmer waiting on a tubewell connection or a family with no power at night cannot always drive to an office. That’s exactly what the MEPCO helpline number system is built for fast contact without needing to travel anywhere.
Official MEPCO Helpline Numbers
Here are the main numbers every MEPCO consumer should have saved in their phone.
| Service | Number | Use For |
|---|---|---|
| MEPCO General Helpline | 0800-63726 | Billing complaints, meter issues, service requests, general queries |
| National Electricity Complaint Line | 118 | Power outages, tripped feeders, dangerous faults, emergency issues |
| SMS Complaint | 8118 | Send your 14-digit reference number and a short complaint description |
| CCMS Online Complaint | ccms.pitc.com.pk | File and track complaints without calling |
| MEPCO Head Office | 061-9220198 | Multan region and general correspondence |
Both 0800-63726 and 118 are toll-free and work from any phone across the MEPCO coverage area. There is no charge for calling either number and there is no fee to register a complaint through any channel.
MEPCO Head Office Address and Contact
MEPCO’s head office is located at MEPCO Complex, Khanewal Road, MEPCO Colony, Multan, Punjab. This is also where the top management audit section and administration departments operate from. Most day-to-day complaints however do not need to go through head office at all. Your local circle office handles them faster.
MEPCO Helpline Numbers
MEPCO splits its huge service area into nine circles so that every district gets a dedicated support team. Below are the regional helpline numbers commonly listed for each circle office.
| Circle | Helpline Number |
|---|---|
| Multan | 061-9220198 |
| Bahawalpur | 062-9250102 |
| Rahim Yar Khan | 068-9230160 |
| Muzaffargarh | 064-9239229 |
| Dera Ghazi Khan | 064-9239229 |
| Vehari | 067-3360282 |
| Sahiwal | 040-9200305 |
| Bahawalnagar | 063-9239031 |
A quick note before you dial: circle contact numbers are the ones most likely to be updated or reassigned over time. Before calling check the number printed on your latest bill or confirm it on MEPCO’s official website since your bill always shows the correct number for the sub-division that actually serves your address. If the local number doesn’t connect the general helpline 0800-63726 will always route you to the right department.
What Each Helpline Actually Handles
People often call the wrong number and waste time, so here’s a simple way to think about it
Call 118 when the problem is urgent and physical: no electricity at all a fallen wire sparks from a transformer or a dangerous fault near your home. This line goes through the Customer Complaint Management System a shared platform used by every power distribution company in the country so it works whether you are a MEPCO customer or not.
Call 0800-63726 (or your circle office) when the problem is about billing or paperwork: a wrong reading, a duplicate bill request a meter that seems to be running fast, a new connection application or a question about your tariff category. These issues usually need someone to check your account not send a technician immediately.
If you are not sure which one applies it is fine to call the general helpline first. Staff there can guide your complaint to the right department.
How to Register a MEPCO Complaint
Find your reference number.
It’s the 14-digit number printed on your latest bill. Keep it ready before you call or message.
Choose your channel.
Call 118 for outages call 0800-63726 for billing or send an SMS with your reference number to 8118.
Explain the issue clearly.
State what’s wrong in one or two sentences: no power since a certain time wrong bill amount meter not working and so on.
Get a complaint number.
Always ask the operator for a tracking or complaint reference number before ending the call. Without it following up becomes much harder.
Track the status.
Use the CCMS portal or call back with your complaint number if you have not heard anything within the expected timeframe.
If calling isn’t convenient you can also visit your nearest MEPCO customer facilitation center in person with your bill and CNIC or submit a written complaint at your local sub-division office.
MEPCO Complaint Resolution Time
MEPCO and NEPRA follow standard timeframes for resolving different types of complaints. While exact timing can vary by case here is a general idea of what to expect.
| Complaint Type | Typical Response Time |
|---|---|
| Power outage / emergency fault | A few hours to one day |
| Meter fault or faulty reading | 3 to 7 working days |
| Billing dispute or wrong bill | 7 to 14 working days |
| New connection request | Varies by load and location |
If your complaint is not resolved within a reasonable time you can escalate it to NEPRA’s Consumer Affairs division. NEPRA regulates every electricity distribution company in Pakistan including MEPCO and consumers have the right to escalate unresolved complaints there.
Common Mistakes People Make When Calling MEPCO
A few small mistakes cause most of the frustration people report with utility helplines and MEPCO is no different.
Calling without your reference number ready is the biggest one. The support staff cannot look up your account without it and you’ll likely be asked to call back. Another common mistake is calling the wrong type of line for example dialing a billing number for a power outage which sends your complaint to a team that can not act on it quickly. Finally many people forget to note down their complaint number which makes it almost impossible to follow up later if the issue isn’t fixed.
Frequently Asked Questions
How do I contact MEPCO for an electricity complaint?
Call the MEPCO helpline number 0800-63726 for billing or service issues or dial 118 for power outages and emergencies. You can also send an SMS to 8118 or use the CCMS online portal.
What number should I call for a MEPCO power cut?
Dial 118. This is the dedicated line for outages tripped feeders and dangerous faults and it works around the clock.
How do I complain to MEPCO about a wrong electricity bill?
Call the general helpline at 0800-63726 or visit your local circle office with your bill and CNIC. Billing disputes usually need account level review so keep your reference number and if possible your last two or three bills for comparison.
Can I call the MEPCO helpline for a new electricity connection?
Yes. The general helpline and your local circle office can guide you through the new connection process including required documents and expected charges.
How can I check my MEPCO complaint status?
If you filed through CCMS log in with your tracking number on the portal. If you called in you can ask for a status update using the complaint number given to you at the time of registration.
Is there a charge for calling the MEPCO helpline?
No. Both 0800-63726 and 118 are toll free numbers and filing a complaint through any official channel is completely free.
What is the fastest way to reach MEPCO customer support?
For urgent issues like outages calling 118 directly is fastest. For billing or account questions the CCMS online portal often gets you a response without waiting on hold.
Conclusion
Utility contact numbers change from time to time as offices get reorganized so treat this page as a starting point and always confirm the number against your current bill or MEPCO’s official website before an urgent call. The core numbers 0800-63726 and 118 have stayed consistent across MEPCO’s own published directory and are the safest ones to save first.
Keeping your reference number handy knowing which line to call and asking for a complaint number every time will save you the most time when you actually need MEPCO’s help.